All potential contractors are required to complete a voice assessment, CSP 101 and client specific certification training.
All potential contractors are required to complete a voice assessment. It is a free 10 minute evaluation that is conducted over the telephone. It measures your vocal quality and your ability to interact with customers. In addition, you are required to pass two certifications in order to provide service to a client. The first is the successful completion of CSP 101 which is a basic certification course that covers all the skills and information you need to know before providing services for SEVC. The second requirement is the client specific application certification course. Both courses are mandatory and have a written exam(s) at the end of the course. Both courses are conducted online.