Technical Knowledge
In order to help ensure your success as a Client Support Professional, you must have a strong working knowledge of computers including - but not limited to:
Being able to use a mouse and computer keyboard
Being able to shut down and turn on the computer properly
Understanding how to navigate the computer's files and desktop environment
Knowing how to create, name, save and delete a folder
Functional knowledge of programs including how to launch and close a computer program
Understanding how to use e-mail including sending and opening email
Knowing how to use the Internet including navigating to a site and using search engines like Google
Ability to navigate through multiple screens
Maintaining an optimal workstation setup is key to providing the good quality and service to the client programs that your Independent Business supports.